COMPLAINTS PROCEDURE      – Last updated: May 2026

1. OUR COMMITMENT

Verona Mortgages Limited is committed to providing a high standard of service. If something goes wrong, we want to hear about it so we can put it right.

2. HOW TO MAKE A COMPLAINT

You can contact us by:

Email: daniel@verona-mortgages.co.uk
Phone: +44 7445 160345
Post: 358 Camp Street, Salford,
England, M7 1ZN

Please provide:
– Your full name and contact details
– A clear description of your complaint
– What outcome you are looking for

3. WHAT HAPPENS NEXT

We will acknowledge your complaint promptly and aim to resolve it as quickly as possible.

Within 8 weeks we will send you either:
– A final response letter, or
– An explanation of why we cannot yet provide a final response

4. IF YOU ARE NOT SATISFIED

If you remain dissatisfied with our response, you may refer your complaint to the Financial Ombudsman Service  free of charge:

Financial Ombudsman Service
Exchange Tower
London E14 9SR

Website: financial-ombudsman.org.uk
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk

You must refer your complaint to the Financial Ombudsman Service within 6 months of receiving our final response.

5. FINANCIAL SERVICES COMPENSATION SCHEME

Verona Mortgages Limited is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to
compensation if we cannot meet our obligations.

For more information visit:
fscs.org.uk or call 0800 678 1100.

—
Verona Mortgages Limited is authorised
and regulated by the Financial Conduct
Authority. FCA No: 1050624.
Registered in England & Wales.
Company No: 16912679.